Frequently Asked Questions
Everything you need to know about shopping at Goodwill Bookstore.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 10-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return policy for all items in their original condition with tags attached. Please note that sale items are final sale and cannot be returned.
How do I know which size to choose?
Each product page features a detailed size guide. We recommend measuring a similar garment you own and comparing it to our specifications for the best fit.
Can I track my package once it has shipped?
Yes, once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your materials sustainably sourced?
At Goodwill Bookstore, we prioritize ethical manufacturing. 80% of our current collection is made from organic cotton or recycled polyester to minimize our environmental footprint.